Refunds & Cancellations Policy
Effective Date: November 1, 2026
At Skew & Savor, every order is prepared as part of a scheduled pre-order session. Because food preparation, ingredient purchasing, and production are planned around confirmed orders, please review our cancellation and refund policy before placing an order.
1. Customer Cancellations
If you need to cancel an order, please contact us as soon as possible at skewandsavor@gmail.com.
We consider cancellation requests individually based on how much notice we receive, the status of the order, and whether preparation or ingredient purchasing has already begun.
The sooner you contact us, the more flexibility we may have to accommodate your request.
2. Preparation and Cancellation Eligibility
Once preparation has started or ingredients have been purchased specifically for an order, cancellations and refunds may no longer be possible.
Each request will be reviewed individually, taking into account the circumstances and work already committed to the order.
3. Orders That Cannot Be Fulfilled
If Skew & Savor is unable to fulfill a confirmed order due to an unexpected circumstance, we will contact you and offer either:
An appropriate replacement, with your agreement; or
A full refund.
We will never substitute an unavailable item without your agreement.
4. Payment Without Order Confirmation
If your payment has been processed but you have not received an order confirmation from Squarespace, please contact us.
You may request a full refund without cancellation fees or other charges. We will initiate the refund promptly.
5. Incorrect Order Information
Customers are responsible for reviewing their orders and providing accurate contact, pickup, and delivery information at checkout.
If incorrect information affects fulfillment, please contact us as soon as possible. Refunds or other arrangements will be considered individually based on the circumstances and whether the order can still be fulfilled.
6. Refund Processing
Approved refunds will be issued through the original payment method whenever possible.
Although we will initiate approved refunds promptly, the time it takes for funds to appear in your account may depend on PayPal and your financial institution.
7. Order Concerns
If you receive an incorrect order or have concerns about its quality, condition, or safety, please contact us promptly.
We review these concerns individually and will work with you to determine an appropriate resolution, which may include a replacement or refund.
8. Catering Orders
Catering orders may have separate cancellation terms, deposit requirements, and payment arrangements. These will be discussed and confirmed in writing when the catering order is arranged.
Please refer to our Catering Policy for additional information.
9. Contact
For cancellation requests, refund questions, or order concerns, contact:
Skew & Savor
Email: skewandsavor@gmail.com
Long Island City, Queens, New York